Refund Policy

Refunds apply only to paid orders. Quote-only or DEMO items are not charged on this site and are not refunded as card payments. Changing an order status in our admin panel alone does not move money; card refunds are processed through Stripe where applicable.

You may request a refund if the item is not dispatched as agreed, arrives damaged, is materially different from the listing, or if we cancel a paid order before dispatch. Unused items in original condition may also be considered within 14 days of delivery, subject to inspection.

Contact us through the Contact page with your order reference, reason, and photos if the item is damaged or incorrect. Approved card refunds are returned to the original payment method via Stripe. Timing depends on the card issuer after Stripe processes the refund.

We generally do not refund change-of-mind after the item has been used, washed, altered, or returned incomplete. Customization discussions that never became a paid order have no card charge to refund. Shipping fees already paid to carriers may be non-refundable once the parcel has shipped.

If you dispute a charge with your bank, Stripe and the card network handle the case. Please contact us first so we can resolve delivery or quality issues directly when possible.