Orders
Shipping Policy
How delivery works for paid clothing orders from SkyTrade Media Limited.
This website is operated by SkyTrade Media Limited (天際貿易傳媒有限公司), a Hong Kong limited company, registration number 78724113.
1. Destinations
Orders may be shipped to addresses we can support after payment is confirmed. If your destination cannot be served, we will contact you before dispatch or cancel and refund the paid amount according to the Refund Policy.
2. Shipping costs
Listed product prices on this site do not automatically include shipping. Shipping charges, if any, are confirmed before dispatch or shown during checkout when configured. Duties, taxes, and brokerage fees in the destination country are the buyer’s responsibility unless we state otherwise in writing.
3. Handling and delivery time
We prepare paid orders after Stripe confirms payment. Handling and transit times vary by destination and carrier. Tracking details are shared when available. Stock is not listed on product pages, so dispatch timing is confirmed after payment.
4. Customs and import
International shipments may be inspected by customs. Delays or holds at the border are outside our direct control. Incorrect addresses provided by the buyer may cause failed delivery.
5. Delivery issues
If a parcel is lost, damaged in transit, or not received after the expected window, contact us with the order reference. We will review carrier information and discuss a replacement or refund where appropriate under the Refund Policy.
SkyTrade Media Limited / 天際貿易傳媒有限公司. Contact us about shipping